Shipping Policy

Age Requirement & ID Verification

• 21+ Signature Required: In accordance with state and federal laws, all alcohol shipments require the signature of an adult who is at least 21 years of age upon delivery.

• Photo ID Check: The carrier (e.g., FedEx, UPS) or any other will request a valid government-issued photo ID prior to handing over the package. Packages cannot be left at the door, on porches, or delivered without an adult signature.

• P.O. Boxes & APO/FPO: Federal regulations prohibit shipping alcohol to P.O. Boxes, APO/FPO addresses, or international locations.

Delivery Attempts & Returned Shipments

• Delivery Attempts: Carrier services will make up to three (3) delivery attempts. If no adult aged 21 or older is available to sign for the package after the final attempt, the shipment will be returned to our facility.

• Returned Packages: If a shipment is returned to us due to an failed adult signature attempt, an incorrect address, or refusal of delivery, the customer will be responsible for the original shipping fee and any carrier return charges incurred.

Extreme Weather Holds

Whisky and fine spirits can be susceptible to extreme high or low temperatures. During periods of extreme hot or cold weather across transit routes, we may hold your shipment until conditions improve to ensure product quality. If your order is subject to a weather hold, our customer service team will notify you via email.

Damaged or Missing Orders

• Inspecting Your Package: Please inspect your package upon receipt. If your order arrives damaged, broken, or incomplete, notify us within 48 hours of delivery.

• Claims Process: Send photos of the damaged bottle(s) and outer packaging along with your order number to [info@bourbonskoch.com]. We will promptly assist with a replacement or refund for damaged items.